Shipping policy

Shipping Policy

At What the Flood, every order is made-to-order, which means your gear is created after you place your order. No dusty warehouse shelves. No mysterious back room. Just fresh government-grade sarcasm printed when you need it.

Processing Times

Please allow time for your order to be printed, packed, and prepared for shipment. Most orders are processed within 2–7 business days before shipping.

Shipping Times

Shipping times vary depending on your location and the shipping method available at checkout. Once your order ships, you’ll receive a confirmation email with tracking information when available.

Please note that shipping carriers may experience delays due to weather, holidays, staffing issues, or whatever bureaucratic mystery is unfolding that week.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. If an order is returned due to an incorrect or incomplete address, we may not be able to offer a refund or replacement.

Lost, Delayed, or Missing Packages

Once an order has been handed off to the shipping carrier, delivery timing is outside of our direct control. If your tracking shows an issue, please contact the carrier first for the most up-to-date information.

If your order appears lost or significantly delayed, contact us at hello@whattheflood.co with your order number and we’ll do our best to help investigate the case file.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 30 days of purchase at hello@whattheflood.co with your order number and photos of the issue.

We’ll review it with the urgency of an all-staff email marked “high importance.”

Contact Us

For shipping questions, please contact us at:

hello@whattheflood.co